Customer Service Hotline : ( 852 ) 3765 5566 電子郵件 :

Claim Procedure
1Claim Submission
Submission through eClaims Service (online platform) or by Email
Acknowledgement email will be sent upon receipt of claim submission
3Claim Results
Claims department will process the claim upon receipt of all documents
Important Note: If any incident occurs, please submit a claim to Starr within 30 days after the incident and provide all relevant documents.
eClaim Service
Fast. Simple. Secure.
Starr's eClaim Service allows you to submit a claim at anytime and anywhere by using your mobile device.
No paper claim form
Submit a claim by using a mobile phone, tablet or computer
High privacy of claim submission information

Click here to submit a new claim

Submit New Claim

Click here to submit additional documents if you already have a claim number

Upload Additional Claim Documents

Click here to find out what documents are required for a claim

Claim Documents Required
Claim Submission by Email

Fill in and complete Claim Form

Download Travel Insurance Claim Form

Find out what documents are required for a claim

Travel Insurance Claim Documents Required

Email completed Claim Form and relevant documents to:

Please contact Claims Department for any claim enquiries.

Claims email:

Address: Suite 1901, 19/F, Central Plaza, 18 Harbour Road, Wanchai, Hong Kong

Office Hours: Monday to Friday, 9:00am to 12:30pm and 2:00pm to 5:00pm (Closed on Saturdays, Sundays and Public Holidays)