Customer Service Hotline : ( 852 ) 3765 5566 電子郵件 :

Claim Procedure
1Claim Submission
Submission by Email
Acknowledgement email will be sent upon receipt of claim submission
3Claim Results
Claims department will process the claim upon receipt of all documents
Important Note: If any incident occurs, please submit a claim to Starr within 30 days after the incident and provide all relevant documents.
Submission by Email

Fill in and complete Claim Form

Download Critical Illness Claim Form

Find out what documents are required for a claim

Critical Illness Claim Documents Required

Email completed Claim Form and relevant documents to:

Please contact Claims Department for any claim enquiries.

Claims email:

Address: Suite 1901, 19/F, Central Plaza, 18 Harbour Road, Wanchai, Hong Kong

Office Hours: Monday to Friday, 9:00am to 12:30pm and 2:00pm to 5:00pm (Closed on Saturdays, Sundays and Public Holidays)